1 844-343-2233 stay@ferniervresort.com

Policy

Fernie RV Resort Policies

The following policies have been established to ensure the comfort, enjoyment, safety and security of our guests and to facilitate the operation of the resort. These policies also help ensure the efficient and successful operation of the Resort.

Check-in
Check-in time is 3pm.

Check-out
Check-out time is 11am.

Termination of Stay
Fernie RV Resort reserves the right to terminate any stay without notice for violation of our Policies. In this case Fernie RV Resort will refund any amount paid for unused days.

Deposit Policy at Time of Reservation
For Daily Rate or Monthly Rate bookings, full payment will be charged to your credit card when you make your reservation. You will receive a confirmation email when the reservation is complete.
Seasonal Rate reservations require a 50% deposit to confirm the reservation.

Cancellation Policy

Daily Rate Cancellation
To cancel a daily rate reservation, please contact Fernie RV Resort no later than 12pm two days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $25.00 cancellation fee.
Cancellations made after the two day deadline will result in forfeiture of all deposits.
After occupancy, no refunds will be provided on that daily rate reservation.

Monthly Rate Cancellation
To cancel a monthly rate reservation, please contact Fernie RV Resort no later than 12pm seven days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $50.00 cancellation fee.
A cancellation within seven days of the arrival date, 50% of the monthly rate will be forfeited.
After occupancy, no refunds will be provided on a monthly rate reservations.

Seasonal Rate Reservations
To cancel a seasonal rate reservation, please contact Fernie RV Resort no later than 12pm seven days before your scheduled arrival date. If your cancellation is received before this deadline, you will receive a deposit refund, minus a $500.00 cancellation fee.
After occupancy, no refunds will be provided on any month that has commenced. A 50% refund will be provided for the remainder of months in the seasonal reservation.

Calculation of refunds
Monthly rate contracts will be deemed to commence on the first day of the month. For seasonal rate contracts the commencement shall be deemed to be the 15th day of the month of occupancy.

Reservation Date Changes
To change your reservation dates, a $10 change fee will apply. Note that this fee does not apply if you are extending your stay.

Wildlife
All wildlife attractants must be stored in a bear proof enclosure or in a secured vehicle anytime sites and accommodations are left unattended or when retiring at night.

Attractants include, but are not limited to: food, garbage, recycling, empty containers, coolers (full or empty), dishes (clean or dirty), stoves, and all scented items (soap, shampoo, deodorant, toothpaste, etc).

Any guest found to be in violation of this policy will be charged $100.00 by Fernie RV Resort without warning, and may be evicted without notice and/or refund.

Should the Municipal Bylaw Department or the Conservation Service attend to the property, additional fines from $200.00 to $1000.00 may be assessed. It is also possible that the Bear will have to be destroyed.

Quiet Hours
Most of your fellow campers are trying to sleep in the evening so please be considerate of your neighbour and observe quiet time between 10pm and 7am. Generators are not allowed to run at any time without permission.

Pets
The FRVR welcome pets however we do have some basic guidelines.  Pets must be on a leash at all times or be contained within the guest’s accommodation, and pets are not to left unattended for long periods. Pets are not permitted inside any FRVR buildings or the playground area.  Owners are required to clean up after their pets, dog poo bags are available at admin.

Accommodations
We guarantee the availability of the accommodation type booked for confirmed reservations. We do not guarantee any specific site or accommodation for any stay.

Long-term Stays
Longer-term guests are subject to electrical meter charges based on their power consumption as determined by the onsite electrical meter.

Occupancy
Rates are based on two adults unless specified otherwise. Extra charges apply for additional guests, and vehicles beyond the stated limit.

Please note that tents are not permitted at full-service RV sites unless approved by Fernie RV Resort. The Resort will attempt to accommodate such requests in areas of the Resort deemed appropriate.

Full service RV sites can request to pitch one tent for family members under the age of 16.  The tent is to be no larger than five square metres (7ft x 7ft). An additional fee of $6 will be charged.

Visitors
Visitors and non-registered guests are welcome to park their vehicle on Fernie RV Resort property between 7am and 10pm, but must register all vehicles at reception and park only in designated guest parking areas.

Vehicles
Speed limit is 20kp/h (12mph) on all laneways unless otherwise posted – please watch for cyclists, pedestrians, and children playing. Parking is permitted in designated parking areas only.

Unlicensed vehicles are not permitted to operate on the property of Fernie RV Resort.

Garbage
Guest are required to deposit all garbage into appropriate bear proof garbage containers located in convenient locations throughout the Resort. Burning of garbage is prohibited.

Fires
Campfires are permitted but must be attended at all times, kept low, and strictly contained within the fire rings provided. Campfire Bans may be imposed at any time.

Firewood may be purchased at the Admin centre.

Please note that cutting trees, shrubs or branches and gathering dead wood is strictly prohibited. Please do your part to maintain our natural environment.

Water Pressure Regulators
Water pressure at the Fernie RV Resort is 80psi and could damage your RV. Pressure reduction valves are available from Resort staff. The Resort is not responsible for any damage to a guest’s equipment caused by water pressure.

Alcohol
Alcoholic beverages may be consumed only within the boundaries of an occupied site, and are not permitted in public areas within the Resort.

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